XLLowongan Kerja XL – PT XL Axiata Tbk. (‘XL’) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. Its main business was in trading and general services. Six years later, XL took an important step by setting up a partnership with Rajawali Group -a shareholder of PT Grahametropolitan Lestari – and three foreign investors (NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provisioning of basic telephony services as its core business.XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide cellular mobile telephony services.
September 2005 was a major milestone for the Company. Upsizing on all fronts, XL became a public company listed on the Jakarta Stock Exchange [now known as the Indonesia Stock Exchange (IDX)]. Currently, the majority of XL's shares are held by Axiata Group Berhad ('Axiata') through Axiata Investments (Indonesia) Sdn Bhd. (66.6%) and Emirates Telecommunications Corporation (Etisalat) through Etisalat International Indonesia Ltd. (13.3%).
XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers band offers business solutions for corporate customers, including voice, data and bother value-added mobile telecommunications services. XL operates its network with GSM 900/DCS 1800 and IMT-2000/3G technologies. XL also holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet Protocol (VoIP) License, and Internet Interconnection Services License (NAP).
Lowongan Kerja XL
PT XL Axiata Tbk invites the best professional to join as:
Manager – CS Operations Performance & Quality Assurance
Responsibilities:
- Responsible to develop, coordinate in providing performance reporting & quality assurance analysis for XLC Nationwide, Contact Center 817, Corporate & Premium Service, Outbound Team, Customer Experience Helpdesk and Activation Team on customer experience handling, complaint & inquiry, and KPI performance for all units to ensure service performance of CS
- Manage customer service consolidation report & analysis activities to control in producing timely customer service operation reports through gathering and processing all internal & external information sources for performance monitoring
- Establish, Monitor , Update and Maintain centralize database management related to customer service operation to lead develop and maintain comprehensive database integration which centralized all of customer service operation performance and customer interaction management
- Coordinate with VADS to lead finding factual situation, condition, and performance of Call Center from Call Observation and Repeat Call Validation
- Manage comprehensive data analysis, identification and development of key strategic enhancement to develop valuable and reliable information for Customer Service Operation and XL Management.
- Define Measurement and target standardization for all units in CS to decide standardization on measurement and target for all units in customer service
- Develop team with advance in customer handling knowledge, data analysis and presentation and extend knowledge in network aspect including MDS service. It will be helpful to analyze complaint from different perspective beside customer perspective to support team member.
Requirements:
- Bachelor Degree in all discipline preferably in IT or Telecommunication or experience in CS operational support in managerial level from service industry minimum 5 years
- Broaden and depth understanding of Customer Service area
- Ability to perform data analysis using CAATS methods (Computer Assisted Auditing Techniques)
- Good knowledge of Project Management
- Have an technical expertise related IT, Billing, and CS system
Engineer Data Center Non Billing
Requirements:
- Bachelor Degree from Telecommunication, Electro and Computer Engineering discipline with experience related IT Application
- Have understanding related Operating Systems (Sun Solaris, Unix, Windows, Linux)
- Have understanding related Database System (Oracle, MySQL, SQL Server, Teradata)
- Good knowledge of Monitoring & Management System Applications (SOA, SOA SPM, SOA Hawk, I3, Foglight)
- High attention to detail
- Ability to work on team with shifting schedule
- Fresh graduate are welcome to apply
Specialist – System Architect
Requirements:
- Bachelor Degree from IT or Telecommunication background with 5 years experience in IP Network and Pocket Core
- Broaden and depth understanding of pocket core dimensioning and GPRS modeling, TCP/IP and 3G/LTE architecture
- Good analytical thinking
- Good understanding of Project Management
Analyst – Core Enterprise
Requirements:
- Bachelor Degree from IT or Telecommunication background with 3 years experience in IT data networking & telecommunication area
- Good understanding of operational or development of IT Data Networking and other CORE Enterprise, LAN/WAN and TCP/IP internetworking technologies, MPLS & IP routing protocols, IPv6 technologies and network security systems
- Good analytical thinking
- Good understanding of Project Management
Specialist – Core Application
Requirements:
- Bachelor Degree from IT or Telecommunication background with 5 years experience in IT data networking & telecommunication area
- Broaden and depth understanding of operational or development of internet application, LAN/WAN and TCP/IP internetworking technologies, MPLS & IP routing protocols, IPv6 technologies and network security systems
- Good analytical thinking
- Good understanding of Project Management
Engineer – IT Enterprise System
Requirements:
- Bachelor Degree from IT or background with 1-2 years experience in IT related area
- Good knowledge of Enterprise System Infrastructure, LAN & WAN technologies, and IT application development
- Good analytical thinking and high attention to detail
- Customer oriented
Sr Engineer – IT Internal Performance Management System
Requirements:
- Bachelor Degree from IT or background with 3 years experience in IT related area
- Good knowledge of Networking, Security, Programming & Computer Server
- Good analytical thinking and high attention to detail
- Ability to gather and interpret data
Manager - IT Service Delivery
Requirements:
- Bachelor Degree from IT or Telecommunication background with 5-7 years experience in IT related area
- Broaden and depth understanding of Billing, Database, Middleware & Hardware, and IT system, preferably related infrastructure library & governance process
- Strong analytical thinking and high attention to detail
- Strong communication skill, with ability to negotiate/persuade people
- Familiarity with SAP system and also SLA based contract
- Good knowledge of Project Management
For further detail information about job responsibilities and to apply online in each positions, please refer official source from Jobstreet on link below. Only short-listed candidates will be notified.